What is outsourcing? |
Outsouring origins froma combination of words: Outside Resource Using. It is subcontracting a process, such as product design or manufacturing, to a third-party company. The decision to outsource is often made in the interest of lowering firm costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of land, labor, capital, (information)technology and resources. Outsourcing became part of the business lexicon during the 1980s (Wikipedia).
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WHo can benefit from it? |
- Companies that want to improve the effectiveness of their opperations
- Managers who are focused on high customer service quality, but do not employ the necessary staff and resources to keep it high
- Companies that develop their competitive advantages while ensuring quality in non-core processes
- Companies that do not want to increase staff, but pay attention to details and professional services
- Companies that are primarily focused on their customers satisfatcion and wishes
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Top 5 reasons to outsource |
There are tons of reasons why companies decide to outsource. Here are the top 5 of them, according to a research by The Outsourcing Institute:
- Reduce and control operating costs
- Improve company focus
- Gain access to world-class capabilities
- Free internal resources for other purposes
- Resources are not available internally
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Our contribution to your success |
How can we boost your company's outstanding performance?
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Destination - Bulgaria |
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Some interesting facts |
- Consumers who have exceptional experiences (in customer service) are 33 percent more likely to conduct future business with a company
- Nearly 50% of consumers who are unsatisfied (with customer service) will conduct less business with a company; of those, half will do much less business
- 20% of consumers are likely to switch companies based on their latest interaction (as regards customer service)
(According to the analysis of Aspect Software Inc, The 2007 Aspect Contact Center Satisfaction Index Europe)
- While 80% of companies think they are delivering a superior experience to their customers, only 8% of their customers agree.
(According to a Bain & Co research)
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